Refund Policy

At Magnets Éternelle, we strive to ensure the satisfaction of our customers with every order. If you believe there has been an error or issue with your order, we are here to help. Please review our refund policy below:

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Refund Eligibility: Refunds may be issued in cases where there has been a mistake or error with your order, such as receiving the wrong item or a damaged product. To be eligible for a refund, you must provide sufficient evidence of the issue or wrongdoing with your order.

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Evidence Requirements: To request a refund, please provide clear and detailed evidence of the problem with your order. This may include photographs or descriptions of the incorrect or damaged items, along with any relevant order information.

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Refund Process: Once we have received and reviewed your evidence, we will assess the situation and determine if a refund is warranted. If approved, refunds will be issued to the original payment method used for the purchase.

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Contact Us: If you believe you are eligible for a refund or have any questions about our refund policy, please contact us. Our customer service team is here to assist you and ensure that any issues with your order are resolved promptly and to your satisfaction.